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Privacy

Delete your account and data

Ask us to close your Stayantra account and erase your personal data. No sign-in required.

1

You send the request

Fill in the form below with the email address on your account. You don't need to sign in — this page works even if you've already uninstalled the app.

2

We verify it's you

We email the account address to confirm the request really came from the account holder. Nothing is deleted before that confirmation.

3

Erasure after 30 days

Once verified, your request enters a 30-day review window — a mistaken request can still be cancelled in that time. Then your profile, booking history, loyalty points and referral code are permanently erased across our systems.

What gets erased — and what we keep

Erased

  • Your profile (name, contact details, preferences)
  • Guests: loyalty points, referral code; booking history is anonymised
  • Hotels: your account, staff logins and property configuration
  • Marketing consent and newsletter history

Kept, by law

  • Anonymised financial and tax records the law requires us to retain
  • Anything under a legal hold, until the hold lifts

A deletion can't start while you have an upcoming or in-progress stay — the operational and financial record is still forming. Request again once the stay is completed or cancelled.

Request account deletion

We'll confirm the request with the account holder by email before anything is deleted. Prefer email? Write to info@stayantra.com from the account address instead.

Which account?

We verify with the account holder by email before deleting anything. This form only starts the request — it can’t delete your account on its own.

Still signed in as a guest? It’s faster inside the product — in the Stayantra Go app under Settings → Your data, or on the marketplace profile page.